Green claims from discount brands not trustworthy, say consumers

07-Dec-2015 - Last updated on 07-Dec-2015 at 13:35 GMT

Sustainability is back on consumers' radar, says Claudia Strauss at research agency Future Thinking

Discount brands have more to gain from marketing their sustainability credentials than premium ones, but they’ll have a much harder time convincing consumers their claims aren’t just greenwash.

London-based research agency, Future Thinking, interviewed just over 25,000 UK shoppers and almost half (49%) said that sustainability messages would be likely to influence their purchase decisions for cheaper brands.

But here’s the Catch 22: sustainability messages are more believable when they come from expensive brands in the food and drink sector, according to two in three respondents (67%).

People “expect” the premium brands to be cleaning up their act, said Claudia Strauss, managing director FMCG at Future Thinking. The same isn’t true for cheaper ones.

Key findings

Strauss and her team decided to dig deeper into consumer perceptions around sustainability after the company’s shopper tracker showed the issue had “jumped up” the list of priorities for consumers this year, compared to 2014. “It’s back on the radar,” she said.

People were asked how strongly they agreed (10) or disagreed (1) with a number of different statements on a sliding scale. A mean score was then created to show how strongly or not people agreed with the statements.

Here’s a snapshot of what the researchers discovered:

Sustainable products are seen to be more expensive, especially when it comes to food and drink
Brands with sustainability credentials are more trusted – more people agreed with this statement for food and drink than any other sector (6.83)
Consideration of a brand’s sustainability credentials is more important in food and drink purchases (6.29) than in any other sector …
… but it’s not a deal-breaker, with most (75%) saying that it’s not part of their final decision
Three in four (75%) want food and drink companies to give them more information on their green policies …
… but this doesn’t mean that they’ll pay more for the product.

Familiar territory

Strauss said it isn’t surprising that people say sustainability is important but for most of them it won’t affect what they buy. However, brands needed to look at the long-game, she said, and critically they need to show that they’ve acted and how it’s making a difference.

This is easier for food and drink companies. Sustainability is a “familiar” concept for people when they buy their shopping, Strauss explained. This means that people have become more emotionally engaged with sustainable brands in food and drink than in any other sector – almost two thirds feel closer to a food company with sustainability credentials.

Sustainability also leads people to trust brands more, again especially in food and drink – 58% said a food and drink brand promoting its sustainability would be one they trusted, compared to 49% who thought the same of a telecoms company.

Good news

Efforts to communicate the actions companies are taking are hitting home. Almost one in four (24%) respondents felt the food industry is leading the way on sustainability, with supermarkets just behind (22%). To put this in context, only 9% thought the apparel sector is “delivering best” on sustainability.

The research also identified which actions are mostly likely to resonate with shoppers and it was the well-understood ones that topped this list: minimising waste to landfill (39%), using sustainable ingredient sources (37%) and using renewable energy wherever possible (37%). Using recyclable packaging (36%), fair pay for workers (28%) and minimising carbon emissions (30%) were also seen as important.

Messaging around road miles (15%), organic ingredients (11%) and local charity support (6%) was seen as far less important.